PRIVACY POLICY

INTRODUCTION. Hebert Expeditions LLC (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through this policy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use https://hebertexpeditions.com and any related content, forms, or services (collectively, the “Website”).

By accessing or using the Website, you agree to this Privacy Policy and our Terms of Use.

Children

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information.

If you believe a child has provided us with personal information, please contact us at [email protected].

When We Collect Information

We collect information when you:

- Submit an inquiry or consultation request about travel services through our Website forms

- Complete forms for trip proposals, itineraries, waivers, or service agreements

- Provide payment or authorization details using Travefy’s credit card authorization and e‑signature tools

- Join our email list, download resources, or respond to marketing campaigns managed through Ivorey/GoHighLevel

- Communicate with us by email, phone, or other channels

- Visit, browse, or interact with the Website, which uses cookies and similar technologies

We may also receive information indirectly from:

- InteleTravel back office systems and other host‑agency tools used to manage bookings and commissions

- Third‑party travel suppliers (such as lodges, safari operators, tour companies, airlines, and consolidators) involved in your trip arrangements

- CRM, itinerary, and workflow platforms such as Travefy and Ivorey/GoHighLevel that support our business operations

What Information We Collect

Voluntary information you provide may include:

- Contact details such as name, email address, mailing address, and phone number

- Travel preferences and trip details (destinations, dates, budgets, room types, special requests, mobility or dietary needs)

- Passport details and other traveler identification data (passport number, expiration date, nationality, date of birth, gender) necessary to plan and book travel services

- Billing and payment‑related information submitted via Travefy’s secure forms, including credit card authorization details and e‑signatures

- Communications such as emails, messages, questionnaires, surveys, or feedback

- Automatic data collected via technology may include:

- IP address, browser type, device type, operating system, and general location inferred from your IP address

- Pages visited, time spent, links clicked, referring/exit pages, and other usage data related to your interactions with the Website

We may also collect information through social media pixels and tracking tools used to measure the performance of current or future advertising campaigns.

How We Collect Information

We use the following technologies and platforms:

- Cookies to recognize you, remember your preferences, and analyze how visitors use the Website.

- Meta Pixel and similar tools to track user actions and gather insights for current or future advertising on Meta‑owned platforms such as Facebook and Instagram.

- Travefy to securely collect and store itinerary information, traveler profiles, e‑signatures, and credit card authorization forms, using PCI‑compliant processes for payment‑related data.

- Ivorey/GoHighLevel to manage our CRM, email marketing, automation, and customer communication workflows.

You can set your browser to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect some functionality of the Website.

How We Use Your Information

We use your information to:

- Respond to inquiries and provide travel consultation and advisory services

- Design, propose, and manage itineraries and bookings through Travefy, InteleTravel systems, and third‑party suppliers

- Process planning fees, service fees, and other charges using secure invoicing and payment tools in Travefy and related platforms

- Communicate with you about quotes, proposals, bookings, trip changes, and customer service

- Manage email newsletters, educational content, and marketing communications using Ivorey/GoHighLevel

- Improve Website performance, user experience, and service offerings through analytics and aggregated data

- Support current and future advertising and retargeting campaigns on social media and other digital channels

We do not sell your personal information for monetary gain or valuable consideration.

We do not use solely automated decision‑making to make decisions that produce legal or similarly significant effects for you.

Third‑Party Disclosures and Transfers

We may share your information with trusted third parties, including:

- Travel suppliers such as lodges, hotels, safari operators, tour companies, airlines, consolidators, and local ground handlers involved in your trip

- Host‑agency and back‑office systems such as InteleTravel, where required for booking and commission management

- Technology providers such as Travefy, Ivorey/GoHighLevel, payment processors, email service providers, CRM systems, and analytics or advertising platforms

These third parties only receive the information necessary to perform their services and are expected to protect your data consistent with applicable laws and their own privacy policies.

We may also disclose information:

- When required to comply with applicable laws, regulations, legal processes, or governmental requests

- To protect our rights, property, safety, or that of our clients or others, including fraud prevention and security monitoring

Because travel and digital services are global, your information may be transferred to and processed in countries outside of your state or country of residence. In such cases, we will continue to handle your personal information in accordance with this Privacy Policy.

We do not sell personal information.

Data Security and Retention

We implement measures designed to protect your personal information from accidental loss and unauthorized access, use, or disclosure. These measures include:

- Using Travefy’s secure, PCI‑compliant environment for credit card authorization and invoicing tools

- Restricting access to client data to authorized personnel and systems

- Using secure platforms and password‑protected accounts for CRM and booking activities

No transmission of data over the internet or email is completely secure, and we cannot guarantee absolute security. You submit information at your own risk.

We retain your data for as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes. When data is no longer needed, we take steps to delete or de‑identify it consistent with our business needs and applicable law.

Your Rights and Choices

Depending on your location, you may have rights relating to your personal information, which can include:

- The right to access personal information we hold about you

- The right to request corrections if your information is inaccurate or incomplete

- The right to request deletion of certain personal information, subject to legal or contractual obligations

- The right to request a copy of certain information in a portable format

- The right to object to or limit certain types of processing, including direct marketing

You can opt out of email marketing at any time by using the “unsubscribe” link in our emails or by contacting us at [email protected].

To exercise any of these rights, contact us using the details below. We may need to verify your identity before fulfilling certain requests.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related regulations. These rights can include the ability to request access to or deletion of personal information, subject to certain exceptions.

We do not sell personal information, including that of California residents.

California residents may submit privacy‑related requests by emailing [email protected].

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Modified” date at the top of this page.

Material changes may also be communicated via email or Website notices. Your continued use of the Website after changes are posted constitutes acceptance of the updated policy.

Contact Information

Hebert Expeditions LLC
Hampton, Virginia, United States
Email: [email protected]